Victory Sweet Victory!!!!

Graham and I have made plans to go back to the cabin in CO for a few days. We based our dates on going to Denver for our last night and seeing the Nuggets vs. the Lakers! We decided to splurge and get good seats, as we both hadn't been to an NBA game in a long time. So we both sat at the computer and looked at numerous sites to find the best bang for our buck. We ended up choosing StubHub and picked tickets for Section 148 row 21. We were soooooo excited. Graham had them being delivered to our home on the Friday after New Years. We knew we would be home as our employer had given us Thursday and Friday off. We were home watching movies all day and we never received any tickets, but we really didn't realize they were late until Sunday. I called FedEx because the tracker said they were delivered on Friday, but they weren't. To spare you the long story, our neighbors got the package delivered to them, and rather then returning them or walking them down to our home, they called StubHub and tried to bribe them. You know a, "what will you give us to give them their tickets." They did this on Saturday, but StubHub nor the seller told us any of this had happened. So after getting nowhere with FedEx I called StubHub on Monday to report the tickets not being delivered to us. They never said anything about knowing that anyone had our tickets or that they were bribed. That didn't come out until the next call, when the customer service rep tried to say that I was part of the scheme. Needless to say we weren't. I am not going to go into all the details, but if you know me well you know I was relentless with my calls and notes on each individual I spoke with. One rep said one thing, another one said another. So I asked to speak with the manager to let her know that their training staff was lacking and that no one knew what the heck was going on or their own policy. She wasn't helpful either. See we were promised re-prints or replacement tickets at equal or greater value. She, and the customer service rep I was speaking with before I asked to speak with her, tried to tell me we weren't covered and the only thing that could be done was to give us our money back and we could purchase another set of tickets, but to do that we had to file a police report. I politely told her where to stick it and why. See we bought the tickets almost three weeks before when there were seats left and they were cheaper and we had been trying to resolve the dispute with the incompetent customer service reps for weeks. She told me that was all she could do. So I hung up and called Graham to tell him the news. By now it was about 4:50 pm so I resolved I would give it one last shot! I called and told the rep that he could read through all the notes or he could listen to a shortened version and go from there. He let me explain and I told him that I knew they knew that one of the reps had promised us replacement tickets because the last rep had told me he could see where they were sent to that department, but the request was sent back because the vendor hadn't found out if re-prints could be done. See the manager tried to tell me there were no notes for this, but as I was describing to Graham what had happened I remembered the rep telling me he saw where they had sent them off. So I told the new rep I knew he could see that and that was proof we were told we would get new tickets of equal or greater value if re-prints weren't available and that StubHub needed to stand by their promise. Within minutes he came back and said I have replacement tickets for you and we got bumped up 4 rows to row 17!! So I am ecstatic that we have tickets, but I am left wondering why in the heck it took 8 long HORRIBLE calls to get the issue resolved? It also makes me want to move because I have never lived around such white trash! I am sorry if I have offended anyone by that term, but that is the epitome of white trash. Stealing some one's tickets and trying to extort money to do the right thing makes you WHITE TRASH! Either way we finally got tickets and we get to go to the game, which is all we wanted. Silly us for wanting what we paid for.... right?